Gereelde vrae (FAQ)
How to Register with PayPal and Why You Need to Register PayPal
When you verify your PayPal account, you provide additional evidence of your identity to PayPal, which builds stronger security for everyone in the PayPal network. Additionally, when you verify your PayPal account, PayPal lifts your sending limit (your sending limit is the maximum amount of money you can send from your PayPal account) and you’ll also be able to pay with PayPal even if you don’t have money in your PayPal balance.
Here’s how verification works:
First, confirm your bank account.
Once your bank account is confirmed, verify your PayPal account using one of the verification methods listed in your PayPal account.
Here’s how to get verified:
Log in to your PayPal account.
Click “Get Verified” near the top of the page.
Select the verification method you want to use.
Follow the steps provided to complete the process.
If you prefer not to add your bank account, you can get verified by applying and being approved for the PayPal MasterCard®, PayPal Credit®, or PayPal Smart Connect.
PayPal is the Best Option to Make All Your Payments
The following is a step-by-step guide on how to enroll in PayPal if you don’t have a credit card. All you need is a valid bank account. You can also use credit cards with PayPal for those of you who don’t like to buy things over the internet. Let’s start the guide:
Step 1:
Go to www.paypal.com, and click on the link towards the top of the page that says SIGN UP NOW.
Step 2:
Click on Personal Account since it will be made for personal use. Then, choose your country from the dropdown tab right next to the personal account. (If your country is not listed, you will not be able to use PayPal).
Step 3:
You will then be prompted to enter your personal information.
a) For the country of citizenship, simply select the country you are a citizen of.
b) For primary currency, choose USD (if your currency is not listed, choose USD).
c) Enter the email address you want to associate with your account.
d) Select a secret question (make sure to write down your answers, as well as your password used to create the account).
e) You will be asked to make this a premier account.
f) You will have to read and accept the user agreements, then type in the letters it tells you to enter.
g) Click the sign-up button at the bottom of the page.
Step 4:
After clicking the sign-up button, you will be sent to a page that prompts you to enter credit card information. (If you don’t have a credit card, click “Cancel,” and it will move to the next page).
Step 5:
It will bring you to a page that confirms your email address. Check if it is correct, then press the continue button. (Good job, you just created an account!)
Step 6:
Click on the confirm email address. Check your email for the confirmation link from PayPal. Then click the link to activate your account.
Additional Information:
If you don’t live in the US, you will need to do a bank transfer at your bank to add funds to your PayPal account. The information you will need includes your PayPal ID and possibly your password. (If your debit or bank card has a VISA or MASTERCARD logo, it will act as a credit card. You will need to add the card via the “Add a Credit Card” link.)
If you live in the US, you only need to add your bank account info. PayPal will make two small deposits into your bank account, typically between $0.01 USD and $0.99 USD, which will show in your account in 2-3 business days. To complete the confirmation process, you must enter the two amounts in the Confirm Bank Account page. This page will appear in the Activate Account box after you’ve added a bank account.
Once you have completed the process, you will be able to use PayPal to make online purchases. Be aware that funds will be deducted from your bank account, so make sure you have enough balance in there. Also, if you added a credit card, ensure that when you are about to pay, it shows either the bank account or credit card. If it isn’t the correct option, you can change it under the more funding options link.
Do you ship to PO Boxes?
We do not ship to PO Boxes. You will need to provide a physical shipping address.
How to Track My Order?
After we ship your order, we will provide you with a tracking number to track your package.
If your order is shipped by SingPost airmail, you can track it on www.singpost.com.
If your order is shipped by express, you can track it below:
DHL: www.dhl.com
UPS: www.ups.com
EMS: www.ems.com.cn
Or you can contact online customer service to find out where your package is.
Does The Shipping Cost I Pay Include Tax?
The shipping cost we charge does not include any tax or other handling fees. It is only the shipping cost that the shipping company will charge us for shipping the package. Because each country’s customs policy is different, we cannot calculate how much the tax is and add it to the shipping cost. So, the customer needs to pay the tax themselves. However, we can declare the invoice at a lower value to help customers lower their tax.
How can I change the shipping address after placing the order?
If you write the wrong address for shipping, you can leave a message under your order with your correct shipping address, or you can send us an email with your correct shipping address.
If you pay with PayPal, please keep your shipping address the same as your PayPal address. If it is different, our customer service will contact you by phone or by email.
If your package is shipped by express, please kindly leave us your phone number so we can confirm the shipping address with you.
How long time I can receive my order?
We provide two shipping methods:
Standard flat rate shipping. This is shipping by China airmail. Shipping time is 7-18 working days.
Express Shipping service. This is shipping by DHL/EMS. DHL shipping time is 3-5 days. EMS shipping time is 7-10 days.
Do you charge sales tax?
We do not charge you sales tax as we are basically shipping from China. We do not know your country’s customs tax situation, so we will not be responsible for any import tax.
Customers are responsible for import tax and customs clearance.
Customs Clearance and Import Duty
What is Customs Clearance?
Our products ship from China, Hong Kong. When the goods arrive in the customer’s country, they will need to pass through the country’s customs.
Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first.
If our goods ship by SingPost airmail, it is usually easy to pass customs and no need for customs clearance.
If our goods ship by express, then you may need to do customs clearance when the package arrives in your country for the package to be released from customs and arrive to you.
Who will be responsible for my import duty?
Import duty is what your country customs will charge you when your package passes through your country’s customs. It’s always the buyer’s responsibility to clear customs and pay the relevant customs duties. Because we are not familiar with every country’s customs policy, we are unable to do this job. Also, our shipping cost does not include tax in it.
What will we do to reduce your import tax?
If you have specific requirements on declared value or how to declare the package, please leave us a note under your order or send us an email about the detail, we will do as you said. If your country’s customs is strict, we will also inquire you the amount you want us to put on invoice.
If you do not specify, we will declare the package in a proper amount according to our sales experience. For some countries like Sweden, we will declare it as “gift” or “sample”.
If you come from Brazil, please do remember to give us your CPF number, it is very important. If you come from Italy, please also give us your VAT number if you have it.
What will we do if your package encounters customs clearance issues?
When you encounter customs clearance issues, we will supply you the shipping invoice which you have to supply to customs. At the same time, we will also contact China DHL to help you deal with such situations. You can also contact our customer service if you need any help.
What Kind of Payment Methods I Can Use?
We accept payment by PayPal, Western Union, bank transfer, and MoneyGram. We do not accept credit cards or cash on delivery. When you place an order on our website and choose the payment methods you want, our system will send you an email with our payment information.
If you have any questions, you can also contact our customer service.
How much will my refund be?
Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your RMA e-mail.
When will I get my RMA number?
Most RMA numbers are issued within 2-4 business days. (On some items, it may take longer than 4 days.) Your RMA number, along with complete return instructions, will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us as there may be an issue with your return.
How Should I Ship Back My Return?
Check that all of the parts you wish to return are included in your RMA e-mail.
We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
Please make sure to clearly write the correct RMA number on the outside of the shipping box.
Please do not write on the “boxes” your parts come in as your product will not be considered “resalable.”
All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.
How Do I Return the Package I Do Not Want or Damaged?
We have a 30-day return policy. All packages must be returned within 30 days of delivery with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, you must submit a support ticket from the tickets center above within 30 days of ordering your product, and we will email you an RMA (Return Merchandise Authorization) number with instructions. Returns can’t be accepted without an RMA number.
IMPORTANT: Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, credit will not be issued or significantly delayed.
Refund Policy
After you place an order and want to cancel the order, you can leave us a message under the order and send us an email to ask for a refund. You must send us this request before we ship your order. Once the order is shipped, we do not accept refund requests without returning the package.
If you are not satisfied with your products and need to return them, please contact our customer service within a week and negotiate the return for a refund. You may need to undertake the shipping cost.
After we receive the return, we will provide you with a refund within 72 hours. Our customer service will contact you for refund details.
Return Policy
In which situation we accept the return?
The product encounters damage during shipping. If you encounter such a problem, please report it to the local DHL, UPS, EMS, or post office and ask them to provide package damage paperwork. Send this paper work and the package picture to us, and we will ask the shipping company for compensation and send you a new package once we receive the paperwork.
The product is not working when you receive it. Please do not hesitate to contact us within 48 hours if you have this problem. Tell customer service about the issue, and they will determine whether it is an operational problem. If it is a product quality problem, we will arrange a return for a refund or return for exchange service. We will be responsible for the shipping cost of return by post airmail. And we will also be responsible for the shipping cost of resending you the package.
You ordered the wrong item and want to exchange it for the correct product. Please contact our customer service to exchange for the right product. This exchange policy applies to you, but you will need to pay the shipping cost for both sending it back and receiving the new product.
In which situation we do not accept the return?
The package is damaged by you during use. We provide one year warranty for our products. In this situation, you can send the product to us for repair, but you will be responsible for both shipping costs.
Return for Exchange
Exchange for free: If your products encounter damage during delivery, we will exchange it for free for you and undertake the shipping cost for you to ship the item back to us through simple airmail.
Mis-ordered products: If you order the wrong item and plan to exchange it for the correct one, please contact our customer service for help. If we can exchange it for you, you will need to pay the shipping cost for both sending it back and receiving the new product.
Physically damaged items: If the item is damaged by you, we cannot provide an exchange service for you. However, you can return the product for repair.
How Can I Get Discounts When Shopping in tpmspressure.com?
When you place an order on our website, you can get 5% discounts.
In our promotion time, we will also provide discounts for all of our products.
If you are a wholesale customer and need to buy lots of items, please negotiate with our online customer service to get discounts.
How Can I Make Order on tpmspressure.com?
If you want to buy items from tpmspressure.com, there are two ways you can make an order.
Find the products you want to buy and directly use the “Buy it now” button. In this way, you can only use “PayPal” to check out.
Find the products you want to buy, use the “Add to cart” button, then proceed to checkout, choose the payment methods you need and check out.