Refund Policy
You can apply for a refund within 1 month from the date you received the goods. The details rules are as follows:
1. Full Refund
(a) Product quality issue
When the items you receive have a quality problem, we will refund to you fully, including any problem in the hardware, software, or adapters.
(b) Wrong Item sent
If we send the wrong item to you, which is our responsibility to refund the full item value and pay the extra fee for you.
After sending it back to us, please provide the tracking number for us to trace the returned package and we can handle your refund.
(c) Item out of stock
Sometimes, the product of your order is out of stock. We will send an email to check if you want to exchange to another one or if you are willing to wait for it or prefer to get a refund. If you want to cancel the order, we will issue a full refund for you.
If you order several items from us, we will fulfill the available products and refund the unavailable one in full.
(d) Item not received
Sometimes, you might not receive the parcel you bought from us because of it gets lost in transit for the post office reason, we will issue a full refund or replacement.
Usually, we will provide tracking number and tracking link timely. If you don’t get the item for a long time, please contact us timely. We will confirm with the couriers and get back to you ASAP. If product gets lost during transportation, we will arrange replacement for you and bear the shipping cost by ourselves. Or a full refund if you don’t need the item anymore.
2. Partial Refund
(a) Wrong shipping address cost item lost or return
If the customer’s invalid or wrong shipping address, wrong contact information causes the carrier to fail to deliver the parcel or deliver to a wrong address, a refund cannot be issued.
If the parcel can be returned to us, we can make a partial refund after deducting the shipping cost.
(b) Customer refuses to pay custom duty causing a return/destroy
Sometimes, products shipped from Hong Kong warehouse and it needs customers to pay for the import duty in some countries. We will contact you and confirm with you about this issue before shipment. Once you agree to pay for the import fee and the parcel was already shipped to you, but you change your mind and refuse to pay for the import duty and pick up the parcel. In this situation, it causes a return or destroy. We will not refund the shipping cost or the money of the product for this case.